If you have forgotten your login/password please contact us under phone number 0 801 322 484, (+48 22) 692 24 84 or (+48 22) 690 11 11. The responding employee will authenticate your identity and will thereafter state your login or enter a new password to the account. If a new password is issued, the Client will be asked to log in and change the issued password during the call.

If you have tried to log into the system using an incorrect login/password  three times, proceed exactly as if you have forgotten your password, i.e. contact us under phone number 0 801 322 484, (+48 22) 692 24 84 or (+48 22) 690 11 11. The responding employee will authenticate your identity and will thereafter state your login or enter a new password to the account. If a new password is issued, the Client will be asked to log in and change the issued password during the call.

Pentium II (Pentium IV recommended), 64 MB operating memory – for Windows XP recommended is 256 MB, hard disk 1 GB or more, monitor color display with resolution at least 800x600, recommended Windows XP Service Pack 2 operating system and Internet browser (Internet Explorer 6.01 Service Pack 1), JAVA version 1.5.0 or higher.

Yes, but placing orders by telephone or fax requires setting up passwords through which DMBH will be able to identify the Client.

Low operating costs, time saving, direct access to the investment account and high speed of computer system processing received Client instructions are the main advantages of investing using our system. Signing of the “Internet Annex” does not eliminate placing of others using other contact channels. Access to the Dom Maklerski Citi Handlowy S.A. transaction system enables Clients to access stock exchange listings on-line, receive on-line information bulletins as well as selected information relating to the investment account and the capital market. When a Client actively trades, both the stock exchange listings as well as information bulletins can be made available free of charge. Clients may decide about receiving selected information also through e-mail or by SMS.

An investment account should be opened with Dom Maklerski Banku Handlowego S.A. and the “Annex to the agreement on rendering brokerage services comprising placing of instructions using the Internet and making information available".

Client using Internet based account services pay fees much lower than Clients using conventional service channels. Details of fees and changes are available on out web page –„Table of fees and charges”

The fee for transactions on the cash market is accrued on the total value of all transactions executed within one order, irrespectively of the number of such transactions.

Executed transactions are settled on-line within just several seconds from their execution (for a large number of transactions executed within 1 second, e.g. during the closing auction, such time might be longer, depending on the factual number of such transactions). This allows multiple executing of reversing transactions even over a span of several minutes.

Cash transfers from the investment account are dispatched from DMBH once daily (during business days) during the first Elixir session, based on instructions submitted by 7:00 p.m. on the preceding business day.

In case of failure, the order may be placed by telephone or fax. This option is available only when the Client has set up identification passwords for instructions placed using the telephone or fax.

Orders and order cancelations can be placed during office hours of DMBH i.e. on business days from 7:30 a.m. to 9:30 p.m. (except for immediate cash transfer instructions, which are accepted until 7:00 p.m.). As the WSE system accepts orders between 8:30 a.m. and 16:30 p.m., any orders and order cancelations placed outside those hours will be sent into the WSE system after 8:30 during the next forthcoming WSE session.

Orders will be sent to the Warsaw Stock Exchange after electronic review of order correctness, i.e. almost on-line.

Confirmation of transaction execution is received by the Client by mail. It is also possible to receive the information additionally using e-mail (encrypted *.pdf file) and by SMS.

In case of MFO, OMO and MO orders for instruments listed on the cash market, cash funds are blocked with reference to the last closing price of the given instrument, increased by 21% for shares and by 5% for bonds. If the WSE expands the price limited in excess of 21% for shares or 5% for bonds, the amount of funds blocked for MFO, OMO and MO orders may be increased.

In case of the cash market (shares, bonds, warrants, certificates), the DMBH system accepts orders even when full cover in funds is not available on the account. Volume of such orders will be reduced in such circumstances pro rata to the funds available. If account balance changes, the orders will be reduced automatically, pro rata to the changes taking place.

Orders closing open futures positions do not block funds on the account (except for correlated positions). The fee is deducted after the transaction is closed.

After accepting in the WSE system, the “Fill-or-Kill” (ForK) orders are performed in their entirety – and are invalidated (cancelled) in their entirety otherwise. The “Fill-and-Kill” (F&K) orders are invalidated after first performance or directly upon acceptance by the WSE system when the instrument was in the trading phase and performance was not possible (due to absence of opposite binds). Therefore, the use of such validity parameters is justified only when we are responding to an existing, opposite bid (thus, we secure ourselves against withdrawal of such bid prior to transfer of or order to the WSE system). Note that the “Fill-or-Kill type may be accepted by the WSE only in the phase of continuous trading and closing auction (and are rejected by the WSE system in other phases and regularly sent in again by the DMBH system).

The minimum quantity requirement means that the order has to be completed at least in the stated quantity. Where at acceptance of the order (continuous trading or closing auction) by the WSE minimum completion is not possible ( due to absence of appropriate opposite bids), such order is invalidated. If the minimum quantity is completed, remainder of the order remains in the trading sheet as an ordinary order. The minimum quantity orders are useful only when an appropriate opposite bid with volume equal to at least the minimum quantity exists (because the order will be cancelled by the WSE otherwise). Same as the “Fill-and-Kill” order, the minimum quantity orders will be accepted by the WSE during continuous trading and closing auction, only.

The "stop" type orders are orders with additional condition of activation price. Such orders become active as ordinary orders with price limit ( ("stop-limit") or MFO (“stop-loss”) when the last transaction price attains or exceeds the activation price. In case of purchase orders, the activation price must be higher than the last transaction price and price limit must be equal to higher than the activation price. The order will be rejected by the WSE if such conditions are not fulfilled.

An order with disclosed volume condition cause placing of only such volume in the trading sheet. If an order is completed in quantity equal to the disclosed volume, the remaining volume is disclosed in the WSE trading sheet, but not in excess of the specified disclosed volume. The time of placing is set to the time of the most recent volume disclosure, so upon disclosure it is placed at end of the queue. Disclosed volume may not be less than 100.

DMBH calculates the security deposit according to levels specified by the NSD, i.e. last settlement price of instrument * IRIP deposit * 1.4.

A reversing order which does not cause an increase in the number of positions open (except for correlated positions) will block only the commission fee due on opening orders. If the number of open positions is increased, only funds required for the deposit resulting from such increase will be blocked. An active reversing order may change its status into an opening or closing order, depending on the current status of balances and orders placed.

In case of correlated positions on forward contracts the deposit is calculated on difference between the higher value deposit and lower value deposit.

DMBH allows its Clients to submit up to 60% of the required security deposit in securities. A securities deposit is recognized up to the value not exceeding 150% (60/40) of the cash deposit.

The security deposit is required only in case of opening a position in index units. If a long position is opened, the full value of purchased units is charged same as for purchases on the cash market.

If the value of the deposit charged is lower than the required minimum IRIP deposit at 9:00 a.m. on each trading day, the Client is obligated – as provided for in the Agreement – to mark up the deposit to the value equal to 140% of IRIP deposit. If the deposit is not marked up by 9:30 a.m., DMBH shall issue appropriate enforcement orders closing the open positions.